HI LeighB, I do have to apologize for the slow and disorganized service. There are certain items on our menu that require less time to get ready than others. For example, our salads have a lot more parts that require more time to get assembled than say, the Avocado Smash on toast. This happens to be the way many food establishments work. Coupled unfortunately with the fact that there are very few people available to work in hospitality at present with a passion for food. I arrive at work every morning, prepare the "ok" food myself. I then, for the most part have to serve tables, make the lattes and cappacinos and assemble the food, wash dishes, check the toilets, run up and down 3 fights of stairs, serve and hopefully have a chance to chat and get to know my customers, primarily by myself. I must agree with you however, that there probably are superiour options within a 10 minute walk from where we are. I am not in competition with any of them as, like me, they are just trying to make a living and feed their families while doing what they love. If we, aren't for you, it is what is. C'est la vie. But I can assure you, that I get up every day, and do the very best I can, to ensure that I don't loose everything I have ever worked for due to the disgruntlement of 1 customer on one day, that we didn't meet an expectation, I did not set for them. Since you won't return, I can't make it up to you. But I am happy that your money will ensure that another superior option, gets to stay in business for another day. Blessings to you dear LeighB.