I was waiting for this review...clearly you have a different take on what actually transpired during your visit, so allow me to refresh your memory...you ordered two drinks and two paninis with side salad, which you ate in it's entirety without complaint. You ordered cakes and paid for your meal. All good so far. You then mentioned to one of my staff about the panini saying it’s not sourdough. He advised our baguettes are made to a sourdough recipe, as did our cook. You started a tirade about sourdough and how as a ‘professional baker’ you knew all there is to know and our baguettes definitely weren’t sourdough. A second member of staff came over to see if she could assist as you were becoming quite fractious to our 16 yo server. You ranted at the second staff member, to demonstrate your knowledge of sourdough yet not asking for anything specific. I, as the owner, directly asked what the issue was. I showed you the recipe and supplier information for the baguettes we use for our panini. They are made to a sourdough recipe, and the description we use matches the description from our supplier. I explained I was happy with our product, our customers were happy and asked what it is you would like. You told me it was misleading and a scam and that the sourdough problem is ‘all over the news’. I asked if you were looking to be refunded you said no. At no point did I agree to refund you given you had eaten your meal in its entirety and been quite abusive to two members of staff. You wanted me to write to my supplier to complain. I refused, but suggested you contact Trading Standards if you felt that strongly. Your tirade continued and you attempted to employ other customers into your quest for sourdough rights. Our other customers were as incredulous, and embarrassed for you as we were. Our CCTV footage clearly shows your wife even attempted to get you to leave. I politely asked you to leave. You refused and chose to ‘stand your ground for your rights’ I asked you a second time to leave at which point you then said you’d take a refund. As explained above, I refused. On my third request for you to leave I advised I would call the police and you stated you would stay as you wanted to speak with them. By the time the police arrived you had gone, but the policeman mentioned you had called them for an ETA, expecting blue lights for a crime against Sourdough! Abuse and harassment of staff and other customers will never be tolerated in our small friendly cafe.