Hi, thanks for the response but I can't ever imagine this is something a customer would feel comfortable doing and I certainly wouldn't. I'm surprised the staff didn't notice, as they were stood around a lot of the time chatting, just how cold it was and that most of the customers were wearing their coats and hats to eat their food. Considering the size of your venue, if the staff had turned the heating on at the point of my arrival the room would not have warmed up whilst I was there, it would need to be turned on at least an hour before opening to be realistically warm. As I said in the review it was more than just chilly in there, it was freezing. If an eatery cannot make their venue warm and inviting it isn't somewhere I'll be returning to.