Thank you for the review and I so apologize that you did not experience 5 Star Service. I would love to talk with you to get more information so that I can work with my staff that helped you that day... Hospitality is one of our Core Values and so anything less is unacceptable (please feel free to call me at 805.423.5835). Our "turkey" panini is called "Thankful Turkey" and is not meant to infer Thanksgiving, more like the Turkeys that were spared from becoming deli slices are "Thankful"... but you have now inspired a Thanksgiving style Panini that we may look to doing for the holiday😄- perhaps turkey, Cheddar, Stuffing and Cranberry Aioli? We sure hope you will give the team another chance to be more friendly with you, as you can we from all our great reviews typically our service, and being friendly, is what we are all about!