Hi Andy, This is Caroline, the Marketing Manager with SoBe Vegan. Thank you very much for reviewing our South Beach location! We are so sorry to hear about your experience with us. Our team did the right thing refunding your salad, but it sounds like we failed to take full responsibility in the moment and to make you feel welcomed. That is completely unacceptable. Please know that we have discussed this with our team and that we will do better. Your experience does not sit well with us and we would like the opportunity to make this up to you. If you would be interested, we would love to welcome you back in for a meal on us and to meet our management team. You can call our South Beach location directly at (786) 216-7071 to schedule a time to come in any time – just ask for Tricia or Dimitri. Once again, we would like to extend our sincerest apologies and hope we can have you back in again soon! Best, Caroline & The SoBe Vegan Family