We’re so sorry that your meal didn’t meet your expectations! We appreciate your kindness and intent to visit again. We hope we can “wow” you on your next visit! Thank you so much for your thoughtful review. I’d like to clear up a couple misconceptions for other guests: Because of COVID-19 we have drastically limited our seating in the shop. Our bar and two tables are currently closed. We have placed our take-out materials on the bar and table to keep customers from sitting there. We look forward to gradually reopening our all of our space as the situation improves. While our patties do contain wheat gluten as a binder, we don’t consider them to be seitan. The primary ingredients are shiitake mushrooms, brown rice, and onions. They’re also loaded with an assortment of herbs, miso, and more. We generously salt them and they’re cooked in oil. The Superior Burger features our homemade tomato jam as well as vegan mayonnaise and onions marinated in oil. The Ontario Burger has our homemade burger sauce, which is similar to 1000 Island. The Michigan Burger has no sauce but is covered in juicy caramelized onions and cheese. We do have ketchup, mustard, and a variety of hot sauces available for free. Normally we keep these out, but in order to disinfect the bottles for safety we have them available on request currently. There is a sign which says what we have available and we’re happy to cater to everyone’s tastes. Our cheese sauce does contain nutritional yeast, but it is a minor ingredient. We use a special process to ferment our cheese for over 24 hours to create a taste similar to how dairy cheese is made. Our off-menu cheese fries are very popular! Lastly, we just found a new supplier this week for paper straws. The new ones hold up for at least 40 minutes, but most people finish our homemade milkshakes much faster than that :) Thanks again for your visit and sharing your thoughts! We’re always striving to be even better!