Hi Adey, I am extremely disappointed to hear that you have had such a disappointing experience. I would love to hear from you with constructive feedback. Looking further into this matter, we would have suggested a dish not fried as you don't enjoy fried food based on your previous reviews on HappyCow. We have a selection of dishes that would have been more suited for your experience. As for the dishes you have reviewed : NOTT WINGS : This is one of our speciality small plates and has been extremely popular. I'm afraid too many guests love the batter, sorry we can't change the recipe! We can happily smother a bbq sauce on the next time as we know our guests enjoy the heat, we can cater as we freshly prepare every portion to order! Just let us know ? KING KENTUCKY BURGER : I am surprised to hear that you found our most popular dish "dry". We include homemade garlic and Sriracha Mayo alongside our homemade cheese sauce (both layers as it's double stacked). If you are on the saucy side, let us know! This can be an indulgent burger, you can add, you cannot take away as we always say! BISH AND HANDCUT CHIPS: Ah, the marmite of the vegan world. We use banana blossom and again freshly prepare. We marinate a minimum of 12hours. We find that some guests find it to be "fishy", we certainly do not want to over power! I'm afraid we cannot change the texture due to its nature. We would Best describe it to be very close to artichoke. I'm sorry to hear you did not enjoy this. Its one of the unique popular dishes we offer. SERVICE : This is very disappointing as we work very hard to ensure all our guests enjoy the BA-HA experience. Again, I would greatly appreciate more details as to how we can improve as we take this very seriously. We appreciate your time to review us, please note that it would be fantastic to gain more of a supportive review to improve areas. We are always happy to help and strive for happy guests. I'm sure you can understand your review has certainly been quite negative towards BA-HA. Please email me directly with more details about your visit: bahavegan@outlook.com Look forward to hearing from you soon. Best wishes, Frankie