Hi, I help with promotion for this house, and I am not happy to hear this. I have to say, that in August 2019 we had a problem with the staff, as normally a very skilled couple work at the place with very good references (90-95% guests are satisfied). There was a problem with this personal and so the lady was fired immediately because the guest were not satisfied. The building is older, but the mould should never be present, as all the rooms are cleaned properly. The disadvantage of the house is it´s being situated in the wilderness, so the food can´t be more fresh and also if you found a fly in a soup, also spiders are sometimes very fast (one day cleaned and second day the spiders are back etc), so it´s very hard to run this house to fulfil all the expectations of the guests. Anyway the manners, rudeness or bad work from the staff is never accepted, and so you probably were in the period this was happened - as another recension from July is positive and the same majority of the recensions at various websites. I am sorry to hear this and have to say, that after these experiences with staff (and the problems are not when we are on place, but when the staff is alone to run the house, as it´s job for 1-2 people only), we don´t take any new staff anymore. For this summer, we already try to find a new colleagues now, so we could see their manners and skills fully in advance. I am sorry again and I hope if you come next time, you will be satisfied as majority of the guests (when there are skilled colleagues as usual and not the new staff). Thank you.