Hello, my name is Pamela and I am the owner. On behalf of the whole team, I would like to apologize for your negative experience while trying to dine with us recently. As you can see from our others reviews, this is not a typical experience. Since we have created our Mash Up Monday Deal, Mondays have become extremely hectic and our food runs out faster than we can prepare it. This is not an excuse for our service, only a small explanation for the staff’s actions. We should have been more attentive to your situation. I would like to personally discuss this incident with you at your earliest convenience, please check your private messages for my contact information. I look forward to speaking with you.