Dear Sara, Thank you for your well thought out honest feedback. And we are sorry that you had a bad experience. I will try to address as many of your concerns. First of all, February is a brutal time for a cafe to stay open and yes our help although reliable was not very personable. In fact, she is very shy and perhaps lacks self-confidence. We feel we have addressed the service issue. We use compostable and recyclable containers. I continue to search for sturdy food-safe environmentally friendly containers, the options are limited and expensive. But we are one of the first to compost and recycle everything and look to buy our food products in compostable packaging and shy away from organic growers who use plastic. This gives us a much more expensive product but it is worth it since we feel we are only guests on this planet. All our food is vegan except for the croutons which being Gluten Free contain egg whites to bind the bread together. I am always looking for an alternative and I have tried making them myself but they fall apart. I have told my employees to inform people the croutons are gluten-free and contain egg whites. As for portions, I can not speak to what you were served that day so not sure if it was a mistake or our actual portions. But, yes, I do not believe in supersizing our population. I am trying to be true to our mission to serve healthy food products that your body will benefit from and healthy portions are part of that. If you decide to give us another try, ask for me, Leslie the owner, and we can see if we can improve your experience. With kind regards, Leslie