Dear Liz Your review really comes to surprise to me and to be honest I am quite shocked. I sat with you as I do with many customers to take your feedback as you clearly notes and to also ask about your next stops so to try to give you as much good advise as possible. I'm sure you can also confirm this. You asked about my experience here in Cambodia and with the business and like I always am, was honest in my reply to you. Let me make it very clear, I have been living in Cambodia for 1.5years and have many Khmer friends whom I love and respect and I believe they love me and respect me back. I have always been an honest and polite person and this was exactly the same when I set with you. I am lucky to say most of our staff have been with us since we started and our approach is the same, with everyone which is around honesty and respect. I never meant to be disrespectful when I passed that comment and I go to extra lengths to improve my staff by using my spare time to train them and give them English classes and other social skills training. I don't blame you for feeing in that manner because I would have felt the same but I want to repeat that I never meant to be rude or disrespectful and the comment was passed in good faith to explain to you the work we do to improve our staff. All the best for the rest of your travels. Kindst regards.