Uh-oh... I somehow missed your review! Sorry 'bout that. And sorry 'bout your poor experience at Bang Bang. Did you notify any of our staff about your disappointment? A mistake could've happened, we could've corrected it, and I don't recall being alerted by my staff about a dry vegan cream cheese bagel. Our vegan (garlic & Italian herb) cream cheese bagel is normally $2.75, so I'm a little confused and curious. If you can remember, can you provide me details on what and when you ordered (morning / noon / evening)? The more details you can provide, the better. It will def help us improve. Many thanks in advance! Mr. Zita Co-Owner & Head Bread Baker of Bang Bang