Hello, Thank you for taking the time to share your feedback. That said, we need to address a few points in your review. You describe our menu as “average”, but this is not something we recognize at all. Our offer includes a wide and varied selection of fully vegan dishes such as grilled cheese, soup, our new vegan egg muffins with vegan bacon, pancakes and French toast with homemade chocolate-caramel or homemade strawberry compote, breakfast burritos, tofu scramble pancakes, fresh salads, a tofu satay bowl, an açaí bowl, and several other regularly appreciated dishes. We are genuinely curious to understand what part of this you consider “average”. Regarding timing in service, it is possible that other tables were served before yours. We understand this can be frustrating, but it can simply happen due to kitchen workflow and the fact that different dishes require different preparation times. This is part of the reality of made-to-order cooking. You also mention seeing someone from the kitchen go out to buy ingredients. We honestly do not see what the issue is here. Of course, we do not grow vegetables in the restaurant, nor do we produce chocolate. Cacao grows on trees that, surprisingly, do not fit in our dining room, and even if they did, they would not grow here anyway, as cacao only grows in specific regions of the world. We sincerely apologize for this inconvenient reality. The same applies to coffee beans. We source them from a dedicated roaster, because, again, coffee trees unfortunately cannot be grown inside the restaurant, and even if space allowed it, coffee only grows in certain parts of the world. We apologize once more for this unfortunate limitation. In conclusion, we understand that your experience may have been influenced by timing in service. However, we do not believe this justifies presenting our menu or our concept in a way that is inaccurate and dismissive, especially considering the care and work that goes into our fully vegan kitchen. Warm regards, The Cloud Cakes team 🌱