Hi Perrita, Thank you for taking the time to update your review and share your experience with us. We sincerely apologise for the confusion regarding our opening hours on that day, and that our muffins did not meet your expectations. For transparency, the muffins you purchased are gluten-free, which can sometimes affect texture, and we’re truly sorry they were not to your satisfaction. We have shared your feedback with our kitchen team, and we will review the recipe and preparation to ensure improvements are made. We would be delighted for the opportunity to make this right — if you would like to give us another visit, please do reach out, and we will ensure your experience is a much more enjoyable one. We truly appreciate your honest feedback and hope to welcome you back soon. Warm regards, Soul Bowl Bistro