Hello Kimberley, Just wondering if you spoke to the staff Before posting this post? stating! (I wish I didn't have to write this review) as you didn't have to if you had have spoken to the staff! also, I am a chef, and have been for over 20 years now. Flat bread is theoretically a savory pancake, the flat bread is just a name given to something that has bread / or a different flour like chickpea ingredients but no yeast! and served flat! I do go to Elixibar often and have since they have opened, if I ever had a problem I would most definitely talk to staff face to face so they had an opportunity to explain or sort things out. however I have not had a problem, All the best!!