Hello Rickem Thank you for taking the time to share such thoughtful feedback, and for your kind words about the food — we’re truly pleased it made such a strong impression. We’re genuinely sorry that elements of the experience didn’t feel as welcoming or relaxed as they should have. We understand how first impressions and the flow of service can shape an evening, and it’s disappointing to hear that this fell short for you. Your comments are taken seriously and have been shared internally in an urgent meeting, as feeling looked after from arrival through to departure is something we care deeply about. We’ve recently completed a major renovation under a very tight timeframe, and we’re now in the final stages of adding the finishing touches — including warmth, colour and softer details — over the coming weeks to fully bring our space to life. We’d love the opportunity to welcome you back once these refinements are complete, and to offer the kind of experience that truly reflects what Jam Delish is about. Please reach out to me if you would like to discuss this in more detail, and we look forward to welcoming you back again soon, thank you.