While this review is from 2020, we wanted to address these concerns as they don't reflect our current operations or standards. The packaging you received was not ours, but from our supplier who is a small independent home baker. Our supplier had run out of their usual packaging and used an alternative to fulfill orders. Both types served the same protective purpose. The choco butternut require refrigeration to maintain freshness and quality. Condensation naturally occurs when chilled items are transported, which is normal for any refrigerated baked good. We appreciate your feedback regarding delivery updates. For several years now, we ensure customers are informed of delivery ETAs and receive notifications when our riders are on the way We are a small business and every review can impact us significantly. We want to be absolutely clear: all our products are 100% vegan. We're a small business built on this commitment, and we take it seriously.