The couple that started this establishment ran a fantastic (if somewhat disorganised) cafe, and I was excited to return at the beginning of the year. After paying for meals and drinks, my dining companion and I were directed to sit in the back room (which felt strangely like a large broom-closet) where we sat awkwardly opposite a table of people who continued to shoot unpleasant looks at us as though we were interrupting their private business meeting. The table vacated, and they continued chatting and laughing with other staff in the front room.
After around 15 minutes, I approached the receptionist who had taken our order to enquire about our drinks - which were in a fridge not two metres away - looking irritated, she said she would bring them to us shortly (even though we were clearly the only customers present). We asked for a refund, whereupon the owner demanded to know why and what the problem was (but did eventually provide a refund). It was clear to my dining companion and myself that the owners must have had no intention of maintaining the premises as a cafe; and that we would never again patronise such a venue (whether for accessories or catering purposes) that portrayed such disregard and disrespect towards their paying customers.
Cons: rude, contemptuous attitude towards customers, poor service