Affront to vegan restaurant everywhere
Posted on 08 / 04 / 2011
As a vegan living in Dallas, I was very excited to have a new vegan restaurant open, and so I went with my wife within the first week of them opening. The food was absolutely terrible (they messed up our order, the food was dry and tasty, etc.) and the men's bathroom was seriously one of the worst I have seen inside America. It was filthy and smelled like an outhouse. After seeing this, we immediately asked for our check and left. Another friend went and actually threw up after eating there (granted she was feeling a bit queasy before going, but after seeing the condition of the bathroom I was not at all surprised). Tonight, after hearing lots of rave reviews about the vegan cakes, I decided to go and give the place another chance. However, I am now convinced that the customer service at this restaurant is absolutely terrible. We were on our way to the restaurant around 8:00 pm to pick up some cakes. We called ahead and asked what time they were closing, and were told "soon." We asked if we could come by, and my wife said we would be there in about 10 minutes. Due to a wrong turn, we ended up taking more time, and so I called at about 8:10 to see if they could have the cakes ready for us. I was yelled at for not being there in 10 minutes, and told that the restaurant had closed at 8:00 pm (the first we heard of it) and they needed to go because there were no customers. She then said "come back tomorrow" and said she needed to go to use the phone line "for her business." She then hung up on me very rudely. We were later than 10 minutes, so it's not like we are angels or anything. However, we apologized but were still treated very poorly by a short-tempered hostess.
[edit by staff- see ToS]
Supposedly awesome vegan cakes
Food, Service, Cleanliness