Still on the fence
Posted on 11 / 11 / 2011
The food at this restaurant is fantastic, hands down. The first time I went, I had the Greek pizza; the second time I had the Rawko Tacos and my (non-vegan) husband had the California pizza. I would order both again and my husband said he would, too.
That's the awesome. Now for the not so awesome.
The first time I went, I was told after I received my beverage that the credit card machine was broken and they were only taking cash and checks. Fine, no problem. A family came in and were told the same thing, and they commented that they had the same problem the last time they came. Fast forward to my next visit 2 months later where we were told the same thing. If you don't want to accept credit cards, just tell people you are a cash-only establishment; put it on your website and on your menu. Otherwise people are forced to walk down to the horrible Bank of America ATM. This has gone on too long, in my opinion, for it to be a broken credit card machine. It makes you look dishonest and it makes me feel icky.
The service is beyond ridiculous. As a niche restaurant, I would expect to be asked if I had been there before and if I had any questions about the menu. I don't like a waiter to hover or anything, but a check-in after the food is received would be nice, as well as a refill of my water without having to ask. During my last visit, there was a patron who came in to pick up a to-go meal. He was paying in cash. The waiter told him he had to go get change so he left the restaurant for about 15 minutes, during which time no one else ever even came out from the kitchen or anything. A couple came in and we told them we guessed they could sit anywhere they wanted and they would need cash. Both times there was maybe one other table besides mine and the hipster waiter was just way too cool to wait on a table in any kind of decent way.
It's a real shame. I can't say enough about how good the food is; it's the only thing that will make me go back. The other issues are what will make those visits far less frequent than they would have otherwise been.
Terrible service, Credit card machine perpetually broken