There’s a sign on their front door warning/ advising customers that if they use a Groupon gratuity will be automatically added to their bill. I found that to be an odd and ostracizing thing to do, but at least they were upfront about it. Upon being seated, I informed them right away that I’d be using a Groupon. I advised the waiter that I was vegan and inquired about the menu items in which I was interested. He was knowledgeable, helpful, and very friendly.
Vegetable samosas ($3.50), were huge & very good. Crunchy & golden on the outside; savory & spicy on the inside. Their tamarind sauce is more tart than to what I am accustomed. It was ok, but I prefer a sweeter based tamarind.
I ordered Gobi Manchurian ($8.99). It was absolutely AMAZING! The cauliflower was perfectly crisp and that red sauce (not spicy) is so flavorful.
I ordered plain puri/poori ($2.99 for 2 pieces), which is a light bread (vegan). It was very good.
My dinner mate ordered naan ($2), and the server advised me not to eat it because it contains dairy.
Here’s where things to badly…
My non-vegan dinner mate ordered Saag Paneer ($10.99) and added aloo (potatoes). (Note to vegan’s who are not familiar with Indian cuisine: paneer = cheese, so this is not a vegan dish. If you’d like a spinach dish, inquire about them making a vegan version, like Aloo Saag with no dairy.) She really enjoyed her dish until she noticed a long piece of hair in her spoonful of saag. (She has very long & curly/wavy hair, so it was definitely not her own hair.) I called over the owner and pointed out the snafu. He apologized profusely, promptly took away the tainted food, and brought her a new dish with new naan.
Our dishes were served with plain, dry instant white rice. A far cry from the moist, fluffy, herb-infused, flavor-bursting basmati rice that I’m used to. Very disappointing!
Pitchers of water were sitting on each table, even the unoccupied ones. I like having a pitcher of water at the table, however, with that pesky nat and anything else flying around, I did not like that the water had just been sitting there for who knows how long (long enough that the ice melted). Just bring out the pitcher once the customer arrives.
The bill came and there were 0 concessions for the hair situation. I did not ask, but as a customer service gesture, that dish should’ve been removed from my bill. Despite the excellent Gobi Manchurian & the friendly smiles, that was a deal-breaker. I have no plans to return.Pros: excellent Gobi Manchurian
Cons: HAIR in the food! Bad cust svc skills, water pitchers sitting out uncovered, Groupon customers treated differently