Chocolate with "nutella" frosting and vanilla with salted caramel frosting cupcakes at Violette Gluten Free Bakery in Cambridge

  • Violette Gluten Free Bakery
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  • Bakery Bakery
Bakery

Gluten free bakery with vegan options, including cookies, cakes, pies, bagels, etc. Open Tue-Fri 10:00am-7:00pm, Sat 9:00am-5:00pm.

Venue map for Violette Gluten Free Bakery
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2 Reviews

First Review by lizardlucas

Avatar SwethaK

SwethaK

Points +13

Vegetarian
18 Dec 2024

A Disappointing Experience with an Unyielding Baker

I’m sharing this review after attempting to provide constructive feedback privately to the baker, which they dismissed outright. Please read this before deciding to give them your business.

I ordered an eggless chocolate cake for my pre-K son, and here’s my experience:

Mismatched Cake Size:
The website states their party cakes feed up to 35 people and costs $170. What I received was a cake that feeds 70 people—a major discrepancy.
When I suggested updating the website with accurate information, they pushed back, refusing to acknowledge the issue.
Ingredient Concerns:
I recommended using aluminum-free baking powder since they claim to be mostly organic, gluten-free, and chemical-free.
They dismissed this, saying they use commercial baking powder to keep costs down and then condescendingly “educated” me on commercial baking. They even told me I have no right to suggest how they run their business.
Ignored Special Instructions:
I requested light frosting in the special instructions because my son doesn’t like too much frosting. Despite this, the cake had about an inch total of frosting across its layers.
When I pointed this out, they replied, “If you wanted a cake without frosting, you should’ve ordered a naked cake.” However, their menu offers specialty frosted cakes only, with the exception of specific seasonal naked cakes (e.g., Christmas and Elf cakes). If customization isn’t possible, why have a special instructions section?
Pickup Hassle:
Picking up the cake was time-consuming and chaotic due to the crowded bakery.
The Bottom Line:
While the cake tasted good and the quality was decent, the owner’s arrogance and unwillingness to accommodate customers’ needs overshadowed the experience. If you’re okay bending your wishes to fit their rigid approach, feel free to give them your business. But if you value responsiveness and customer care, I’d suggest looking elsewhere.

Pros: Organic ingredients, Gluten free, Not too sweet

Cons: Use of Aluminum containing baking powder, Not open to feedback, Discrepancy in portion sizes

Avatar lizardlucas

lizardlucas

Points +1210

Vegan
26 Dec 2020

Solid GF and vegan options

I was really excited to find a local GF bakery where everything was labeled and there were plenty of vegan options! Both online and their storefront have labels, but Dairy Free (DF) means egg but no dairy, so look for the vegan labels specifically if you're vegan. A ton of their baked goods have DF options, so if you have a milk allergy or eat eggs but not dairy, almost everything is accessible!

We ordered a handful of things for Christmas - a take and bake pot pie (that we totally underbaked, oops), some rosemary sourdough rolls that were a bit dry, and some absolutely excellent and moist cupcakes.

Overall, the food was delicious and not too expensive considering two specialty diets plus city prices.

Pros: Many vegan, tons of dairy free options, Fully gluten free bakery, Friendly staff

Cons: A little expensive , Savory goods a bit dry

Chocolate with "nutella" frosting and vanilla with salted caramel frosting cupcakes at Violette Gluten Free Bakery in Cambridge

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