Robust Cafe

Vegan donut selection at Robust Cafe in Leominster

Robust Cafe
(2)
1

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Veg-options

Lacto

Ovo

Western

Delivery

Take-out

Bakery

Gluten-free

Honey

Breakfast

Non-veg

Serves meat, vegan options available. Café and sandwich shop offering options for vegan sandwiches and vegan donuts (not listed on website but in store). Open Mon-Fri 5:00am-6:00pm, Sat 5:00am-4:00pm, Sun 6:00am-3:00pm.

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1123 Central St, Leominster, Massachusetts, USA, 01453
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+1-978-330-0727
robustcafe.com
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- Wheelchair accessible
- Accepts credit cards
- Last update on 30 Jul 2023 by beanbeenben
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- Added by robcollins on 27 Feb 2023
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2 Reviews

First Review by beanbeenben

Sage21

Points +16

Vegan

13 Oct 2024

Awful. Completely unprofessional & Not worth your time & money. - Edit

If I could give negative stars I absolutely would.

This is the second time visiting this establishment, I would love to support any small business. Unfortunately this is the second time in a row within 3 months that my order has been incorrectly made - at least they are consistent, with inconsistency.
First time with a girlfriend, she ordered the seasonal latte, hot and it was delivered iced. Went back up to the counter with drink and was scolded, "No you said iced!"
The girl behind the counter presented with a level of unprofessionalism and combative attitude that my gf was unwilling to engage with, so she just kept it.
Yesterday I took a look at the pastry case but was turned off by the multitude of fruit flys flying and landing on and around the donuts & pastries, though they looked appealing.
Photos on the picture ordering board show freshly cut avocado, ample amount of protein given in sandwiches, the photography is a lie to what you will receive...that and a massive side of argumentative, disrespectful, abhorrent customer service by the employees. I work in the customer service industry and this was a disgusting display of beyond ignorant behavior...again.
I was given the wrong bagel and no fresh avocado, but some sad form of mashed, transparent avocado-ish guacamole that had onions in it ...nothing like the photos.
I did make mention of not requesting guacamole but actual avocado to whom I believe was maybe the manager.
The same woman that then in response yelled at me "You should've ordered what's on the board!"
I was then hilariously told that I had an attitude, after I calmly mentioned there was no need to yell or be so combative in my attempt to calm the managers emotions and disgusting attitude.

I had ordered what I wanted and was more than willing to pay for the customizations. What I'm not willing do to is be berated for another incorrect order by your employees at this cafe. Maybe third time is a charm? Probability low. Doubt high.
I'd rather give my money and time to a small business that has employees that aren't eagerly looking to jump into verbal altercations with paying customers and are ready to actually both behave and act professionally.
The maybe manager returned some monies paid but didn't include the money I paid towards the Ma sales tax on meals. Bad math, not surprised.

The actual surprise would be a courteous non confrontational, accurate order.

Pros: Many OTHER coffee shops to chose from in area

Cons: Unprofessionalism exhibited on separate occasions, Money refunded was inaccurate for amount paid, Orders were wrong on multiple visits

beanbeenben

Points +438

Vegan

10 Apr 2023

Rlly good!!! - Edit

The glazed donuts were phenomenal! The vegan grilled cheese....... not so much..... but the pro far outweighs the con here. Beware though - they only have vegan donuts in stock on the weekend!!! So if you're wanting a vegan donut, don't expect them to be waiting for you after your weekday morning shift lmaoo

Pros: DONUTS 🤤🤤, Huge standout in an area with not much to offer, Good prices

Cons: Vegan donuts on weekend only >:((, Undercooked grilled cheese