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Milano - Dundrum
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Veg-options
Serves meat, vegan options available. International pizza restaurant chain founded 1965 with its first branch in London and has since grown to operate outlets across the UK and overseas. Created a separate vegan menu in 2018 offering choices including: starters like marinated olives and vegan dough balls, multiple varieties of pizzas (uses vegan cheese & faux meats), an al forno penne pasta, alcoholic drinks like cider and beer, fruit sorbet and carrot cake for dessert. Soya milk is available for coffee and tea. Outside of the UK the options may vary so check with your server. Open Mon-Sun 11:30-22:30.
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Building 10/11, Dundrum Town Centre, Sandyford Rd, Dundrum, Ireland, D16 R7Y8
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- Accepts credit cards
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Last update on 27 Nov 2021 by Lauraleec
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Added by HappyCow on 17 Sep 2018
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4 Reviews
First Review by davehedgehog
IvanMoriarty
Points +58
Food poisoned, lovely staff on site, but awful experience with their offices when trying to discuss the matter - Edit
My parents went there for lunch, and my Dad ended up leaving in an ambulance.......
Read moreThere was clearly an issue with what he was served, and it led to a severe first time reaction (he has never had this happen before).
When he wrote to complain, all he was looking for was an apology, and even if they didn't fully accept it was their food which landed him in an ambulance, as a token of their goodwill or whatever to be at least offered a meal to make amends. He never had any intention of trying to bring them to court, as they suggested would be his best step forward (puzzled look on my face as I write this...!)
What he got instead was incomprehensible tripe by the 'Head of quality and safety', where they effectively suggested that he get conclusive labratory proof that it was their food that caused his reaction.
I wrote to them myself to point out how these cases are treated in hospitals, and what they're asking is highly unreasonable.
Simply put, he was taken in to St. Vincents, assessed, bloods taken to rule out anything else, and discharged when it was established that he had just got very sick from a bad lunch and had a bad reaction. No vomiting bug symptoms, just a very straightforward case of reacting badly to whatever was in the lunch.
There was no further investigation from the hospital, as its quite hard and would be an unusual move for them to drive to Dundrum, and scoop up vomit from the street the next day, so that it can be assessed...!
I wrote to Milanos:
''Should he have taken that sample of his lunch and undertaken to have it microscopically examined at a medical research facility?
Should he be undertaking to liase with the treating physician in Vincents hospital to research and study his case of food poisoning so he can establish 'conclusive medical evidence'? ''
What I got was a nonsensical response, that seemed like it was written by Chat GPT, with the preprogrammed conditions - 'reply to the customer in a cold, overly complicted, and robotic fashion'.
We both had our time wasted, and came up against a brick wall with their Head of Quality & Safety', who needs to seriously rethink his position, as he's possibly the most unsuitable person I could imagine for this position.
I would sincerely recommend anyone else in the offices there to have a look through my email exchange and tell me with a straight face that their response wasn't ridiculous.
(On a positive note, the staff in Dundrum itself were lovely apparently, and up
Pros: Lovely staff in Dundrum
Cons: Throwing up outside, Passing out, and leaving in an ambulance, Their offices response
Guest
UncleLousKitchen
Points +35
Tiny portions, expensive and lacking in options - Edit
Overall this place is wayyyy overrated, the portions are tiny and expensive. Wouldn't recommend
Read moreCons: Portion size, Price, Options for vegans
Guest
Squale
Points +54
Gorgeous vegan pizza - Edit
Had a beautiful pizza giardiniera a few months ago. They're expanding their vegan options on the menu, which is great.
Read moreUpdated from previous review on 2020-11-27
Pros: Delicious food
Cons: Quite expensive , No vegan main for kids
Guest
davehedgehog
Points +308
Nice location - Edit
Nice, bright location in the middle of Dundrum Town Centre's outside area, but this place can really packed. Food is nice, easulily adaptable and they seem to be working on expanding their vegan options. Not cheap except at lunch, when it's usually rammed.
Read morePros: Good vegan options
Cons: Expensive, Busy
Guest
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