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  • Mom's Nutrition Centre
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  • Health-food-store Health Store

Supplements, homeopathic remedies, Chinese herbal remedies, gluten-free products, teas, bulk grains and beans and spices, vitamins. Open Mon-Sat 9:30am-6:00pm.

Venue map for Mom's Nutrition Centre
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1 Review

First Review by RichTaylor

Avatar RichTaylor

RichTaylor

Points +18

Raw
17 Nov 2017

Horrible Service

I’m not a long-time customer of Mom's Nutrition Centre. I have been dealing with them off and on for about 2 years now. After my recent experience with them on November 17, 2017 rest assured, they won’t see my money again. On November 16, 2017 I purchased a bottle of what was claimed to be 100% pure Argan oil for $32. Upon opening the bottle for the first time that night, I recognized a foul odor coming from the bottle reminiscent of bad sour milk. 100% pure Argan oil should have a mild nutty flavor, anything outside of that would indicate that is was either over processed or rancid. Regardless, the next day I returned to Mom’s to return the product. I was met by an elderly lady who I explained the situation too. The individual was very rude and insultive claiming “there must be something wrong with your sense of smell.” She was very defensive and didn’t seem to want to provide a refund. She then pulled out a paper claiming it had to be submitted to the manufacturer for a refund. My business was with them and not that of the manufacturer. I was so angered at the situation and lack of customer service that I left the bottle, told the lady I would never do business with them again and left.

I will never take my business to Mom's Nutrition Centre again nor will I refer or recommend anyone to them.

Their customer service is terrible, highly questionable, non-existent and somewhat disingenuous.


Updated from previous review on 2017-11-17

Pros: None, None, None

Cons: They sell products that have gone bad, Horrible Customer service, Questionable Business practice

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