Classic Pizza

Classic Pizza
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2

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Veg-options

Lacto

Pizza

Italian

Non-veg

Serves meat, vegan options available. Family owned take-out and delivery pizzeria. Offers pizza (with standard or white garlic sauce), salads and a veggie grinder that can be made vegan by removing cheese. Open Mon-Thu 11:00am-10:00pm, Fri-Sat 11:00am-11:00pm. Closed Sun.

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496 Main rd., Tiverton, Rhode Island, USA, 02878
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+1-401-624-8488
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- Last update on 07 Sep 2019 by Guest
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- Added by Simpsong on 07 Sep 2019
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1 Review

First Review by SFed

SFed

Points +99

Vegan

03 Mar 2022

Hostile Staff - Edit

Worst customer service ever! I ordered a white veggie pizza and no cheese and I didn't want eggplant. I added I was new in the neighborhood since I hadn't ordered from them before. When my husband brings home the pizza, I discovered there was cheese on it. I called them back and told them I hadn't wanted cheese and that's why I ordered the white pizza. The girl on the phone proceeded to argue that I didn't order it with "no cheese". Obviously there was a miscommunication and instead of just trying to have a positive resolution I got hung up on and had to call them back to ask how long it would take. I bring the wrong pizza back and think it's going to be a simple swap. The girl tells me she can't take the pizza back and when I ask what to do with it she said "whatever you want." And then I am told that I am going to be charged for the mistake! (Which was never told to me because I was HUNG UP ON). So, this proceeds into another "you never said no cheese" so i took my pizza to leave and the girl now tells me I'm stealing even though I left the other pizza behind. She follows me outside and tells me she is going to call the police because I am stealing! I told her this is ridiculous over a mistake over cheese! I reiterated that this was a simple miscommunication and then she proceeds to argue with me that I told them they were wrong! Meanwhile the whole time over the phone and in person she is telling me I said no cheese. I don't care about blame. I just wanted a simple pizza and to be treated with decency. She called me rude and I pointed out how rude they were by hanging up on me- which apparently was her sister. She then proceeds to argue that her sister was nice to me and hadn't hang up on me. She refused to look at my call log which showed I had to call back to ask about the wait. She also further claims they are the "nicest people" but I got nothing but hostility from the sister on the phone and the sister at the counter. I just wanted a freaking hot cheese-free pizza. Instead I got home to pizza I no longer could eat with the anxiety snd stressed that has given over a freaking $10 pizza. If you do choose to order here, make sure to voice record your order because they will argue about who’s right and wrong. Also, repeat yourself constantly if you don’t want cheese/are vegan or whatever your needs are because once is not enough!

Cons: Staff missed details, Staff rude, hostile/argumentative, Staff inept at problem solving

ehubert

11 Mar 2022

I'm sorry this happen to you. I've had this happen to me so much in this area, I definitely believe you. And I'm always met with annoyance, so I tell them I'm lactose intolerant can can handle shared surfaces and that always shuts them up (which is actually 110% true). Thank you for the review so I can avoid this place