By Chloe - Covent Garden

  • Vegan Vegan
    ( 31 reviews )
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Drury House, 34-43 Russel St, London, England, WC2B 5HA

First UK outpost of US chain opened Feb 2018. A fast-casual vegan cafe serving quick meals and bakery treats. Menu offers burgers and salads, smoothies and brunch foods. Has shepherds pie, tofish & chips. Open Mon-Fri 11:00am-11:00pm, Sat-Sun 10:00am-11:00pm.

Categories: Vegan, American, Fast food, Juice bar, Take-out, Bakery, British

31 Reviews

First Review by Vegancucc

good food but super expensive - Edit

Really tasty food but tiny portions (apart from salad) and you have to buy everything separately which I didn’t realise at the start. Ended up having to spend £20ish to feel slightly full (burger, veg, toffee pudding). Would recommend the salad as that is better value for money

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Fast but soulless - Edit

The first time I tried eating here I walked in and turned straight around having seen the huge queue inside the place and the packed out vibe. So I guess they must be doing something right? But for me this smart, hip new eatery is a horrible spawning of soulless McDonalds style service and bandwagon jumping "Shoreditch" veganism that seeks to strip you of your money as quick as it can. The staff looked bored and I don't blame them. The food was ok but nothing special and given the high prices it really should have been more interesting. This place is all about the look and the style rather than the content. which is why it is full of youngsters I guess. The cakes look like they have been airbrushed to perfection but there are no healthy sugar free options. The "healthy" fruit juices are pre bottled. for convenience but therefore not "fresh" in my book. The chips are air baked but bland and some under baked! The tofu fish so un "fishy" that it appeared to be just silken tofu with batter. The mushy peas were good!
The best and most imaginative thing I saw in this restaurant was in the toilets, which were very nice and had fancy hand driers with the same pattern as the wallpaper! I was impressed By Chloe at last! See photo.
We are unlikely to return.

Pros: A rare vegan outlet in Covent garden, Interesting menu and quick service., All vegan

Cons: Relatively expensive but portions are meagre, "Brunch" not available during weekdays

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Tasty but expensive - Edit

UK branch of fast food chain. One day soon, a fast food vegan joint won't be special, but at the moment it is.

Pros: All vegan and the burger was tasty. cakes looked g

Cons: £13 for burger and fries. It can't decide if it's

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Nice atmosphere, great location - Edit

By Chloe London has a fun menu of veganized British classics such as Fish and Chips, Shepard’s Pie and Sticky Toffee Pudding. The burger, chips, Mac and cheese were nothing spectacular but good, safe choices (although the paprika sprinkled on Mac n cheese was spicy.) The fish was a block of tofu wrapped in nori, battered and deep fried. It was pretty bland tasting with the only flavor coming from the nori. It would have been tastier if the tofu was seasoned. Raspberry Tiramisu was stuffed with raspberry coulis and string espresso filling. The toffee pudding was pretty enjoyable. The best part was the location, very easy accessible from Covent Garden.

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so tasty! - Edit

My go to place if I need a pick me up! The Cookie is too die for and that mac and cheese WOW!

Pros: casual and easy, walk in always space

Cons: expensive

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Let down but good points also - Edit

*Can't help but feel disappointed when I recieved the guac burger... it didn't look anything like the pictures and was tasteless and the bread was stale. I would have thought they would be more innovative than putting a super fried thin patty.
*Way too expensive
*cupcakes and macncheese were really good and staff were friendly.

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bland and overpriced - Edit

Mac and cheese is bland and "bacon" was burnt returned it (got full refund easily which was nice) and ordered a burger.. burger was actually really tasty but was absolutely tiny and cost £9. Friendly staff but food just not worth it. They were telling customers to rate 5* on google and they'll give them a free cookie. Kinda messed up and maybe the only way they are getting good ratings 😂 but the salads did look more filling and exciting than options we chose.. but Im not going back to see.

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disappoiting - Edit

Despite the lovely waiting staff, the burgers were a little bland, the gluten free bread option might be partially responsable for it. Classic burger Patty is nice though. Fast service, quite noisy a little pricy for vegan fast food maybe ?

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Good food but very costly - Edit

I went here on a Saturday and it was incredibly overcrowded even for the time of the week. No one seemed to understand the seating system, and it was near impossible to get a seat if you wanted. The food was good, but at £9 for what was essentially a remake of a McDonalds savers burger (on its own, if you wanted fries that was an additional £4 and drinks ranged from £2-£4), it's far too overpriced. The portions weren't exactly generous either. The staff were lovely though, and I'd recommend people to try it for themselves but expect to spend a lot more than your average take out, even for a vegan place.

Pros: Fully vegan, Great remakes of take away classics, Good sweet options

Cons: Very expensive for what it is, Super crowded and confusing seating system, Lots of plastic

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amazing and creative food! - Edit

This place is classy, creative fast food. The dishes are rich and delicious; a lot of trouble has clearly gone in to designing them. Tofu scramble is the best I’ve ever had. Mac n Cheese is amazing. It’s all brilliant and not to be missed!

Pros: surprisingly tasty and healthy fast food, cool place crowded with Millennials!

Cons: plastic knives and forks make it difficult to eat

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Cupcakes and iced tea - Edit

The place looks really nice, but it’s all a bit disorganised. The waiter welcomed us in and said that there was no queue for seating and that you just had to rush once a place open (even if that meant taking the place of someone who had been waiting longer).

We only had cupcakes (Raspberry tiramisu and the chocolate one) and they were warm 😢 and just very average (quite heavy and too sweet).

They use so much single use cutlery, cups, plates etc. everything. It’d be nice to have real places and cutlery and it’d be a bit more environmentally friendly.
Won’t go back - better options around!

Pros: location , place

Cons: food wasn’t very nice, disorganised service

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burger and fries - Edit

Every time I've been past here there seemed to be a long queue. But today, a sunny Wednesday lunchtime, there was no queue.

I had their classic burger and air baked sweet potato fries. The burger was good. There was no single outstanding special ingredient, just a classic burger; as the name suggests. The sweet potato fries, on the other hand, were superb. Crunchy, light and fluffy all at the same time. The beet tomato sauce and chipotle sauce were nice additions.

The place is clean and bright, the staff friendly. They cleared my tray, when I had finished. Which was nice. It gets busy, so possibly not the sort of place to while away the hours reading a book. Its quite expensive; more of a treat, than a daily lunch stop.

Pros: Vegan food and lots of choice, Bright with lots of seats.

Cons: Can be busy

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I'm a fan but - Edit

I've been to other By Chloes in NYC so was excited to visit the first London branch.

Some of the things on the menu are quite frankly outrageously priced - I had oats and berries with peanut butter - £8 for what ended up being a tiny amount of food - literally it was a handful. A rip off. So that was disappointing - so be careful what you pick.




Pros: Tasty, Tasty, Tasty

Cons: Some items are a rip off.

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Great Service - Edit

There were some complaints when they first opened but it seems they took them into consideration. There was someone at the door directing customers, everything went smoothly and I got my food quickly. The fish and chips were great but be warned the fish is basically battered plain tofu if that’s not your thing. Worth a stop, no trouble getting a table on a Thursday at 12:00

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Best vegan mac & cheeze - Edit

This place is very aesthetically pleasing - straight out of LA, staff are very attentive and food is interesting. Always busy so best to try and go off-peak or just take away. Best vegan mac & cheeze of my life with rich cheesy sauce, smoky coconut bacon, paprika and breadcrumbs. Very pricy, e.g. portion of (very overfried) chips for £4 and ‘large’ pot of mac & cheeze £6, but great tastes and makes a good treat. Interesting beet ketchup and chipotle aioli available too!

Pros: Yummy food, Great decor

Cons: Pricey, Expensive, bland fries

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a must! - Edit

Simply one of the best vegan restaurants I've been. It can be crazy at lunch time AND expensive like any London restaurant really but it was worth every penny and every minute of our wait. The Mac n cheese is the best thing in the world!!!!

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Good Food! - Edit

I went with my husband. We both had burgers and cupcakes for dessert. The service was quick and the food was delicious.

Pros: Good food, Good service

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So good we went twice in one weekend - Edit

We came to London from the USA on a vegan food holiday, and this was one of our top favorite places. We loved it so much we went twice during our limited stay. The mac & cheese is excellent (order with extra mushroom bacon; you won’t be sorry), and the pesto meatball sub was completely drool-worthy. Apparently they have this chain in the USA also... no locations in my state, but I sense a road trip to Los Angeles for a Chloestess cupcake in my future.

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Vegan McDonalds - Edit

Same system used at McDonald's, order at the counter and grab a table. The sweet potato fries are the best I've had, and the beet ketchup and chiplote aioli were excellent. The pesto meatball sub was nice, but the mac n cheese was a bit on the watery side. The cinnamon cookie was amazing! Ideal for a quick bite to eat, maybe a little bit more pricey than regular fast food but the quality of the food is good.

Pros: Brilliant staff, welcoming and very friendly, and

Cons: Unfortunately there is a lot of non reusable plast

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Delicious but expensive - Edit

I love By Chloe restaurants in New York and was very excited that we now have one in London. The prices are definitely expensive but for London and yummy vegan food it’s kind of expected. I enjoyed my burger and mac’n’cheese. The restaurant does use a lot of packaging which seems wasteful so that would be good to improve. The place was very popular with the young insta/selfie crowd...

Pros: Choice , Delicious , Location

Cons: Price

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recommend to any vegan wanting a treat - Edit

All vegan, amazing food, you could never miss out on non vegan food eating here

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Disorganised service - Edit

Firstly the food... lots of choice. I ordered mac n cheese - the sauce was nice and the shiitake bacon was crisp and smokey. The portion size could be more generous - despite ordering a large it wasn't filling enough for lunch.
The big downside was that their fast food set up just doesn't work. You order at the till and then wait around for your food to come out... in my case for some considerable time. Eventually a member of staff offered to check with the kitchen and bring my food over to my table. This was welcome but it would have been better if he had got the order right (I was initially given a small instead of large portion). Service generally felt disorganised and definitely wasn't fast.

Pros: All vegan, Tasty mac n cheese, Central location

Cons: Disorganised service, Lots packaging (wasteful even when vegware)

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Shameful - Edit

Abhorrently overpriced, especially for what it is. It's, in the words of an actual employee, "basically a vegan McDonald's". All of the food is outsourced, all the staff do is assemble sandwiches and heat stuff up. Factory made food should be cheaper.

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great food, a must-visit - Edit

Great vegan fast food and lots of choice. Sticky toffee pudding is amazing. Some disappointing details - they use disposable tableware and cutlery when you eat in, which is a shame - but it’s a must-try for quality of food and drinks. Good for non vegan friends too, the burger tastes pretty close to a Big Mac.

Pros: food, lots of choice

Cons: packaging and tableware, weird vibe, a bit disorganised

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The best salad I’ve ever had - Edit

My omni boyfriend and I visited by Chloe in London and it was so delicious he asked to go back the next day! There is an extensive menu to take out or eat in and a chiller with cakes, sandwiches and salads if you’re in a rush. There really is something for everyone.

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Only okay - Edit

There's a varied, all-vegan menu, and my food and coffee were fine, but it's not cheap and has definite room for improvement.

The mac 'n cheese was tasty with varied textures. Oddly, it was not macaroni at all, but rather conchiglie! The sauce is made with sweet potato, so I shouldn't have been surprised that it was indeed rather sweet. A blueberry muffin tasted good despite a slightly dry texture.

However, the biggest negative factor was the ordering system. After ordering and paying for your food, you have to choose between awkwardly waiting at the counter, or sitting out of the way but also out of earshot. My coffee was made immediately, so that and the muffin were served a little while before the savoury food. Luckily, I'm happy to drink my coffee warm rather than hot...

Pros: Varied, all-vegan menu

Cons: Ordering system , Room for improvement in the food

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Overhyped & Overpriced - Edit

Don’t get me wrong, the food was delightful. However the prices are extortionate considering it is self service, and the service that we did receive wasn’t that great. It took us about 10 minutes to explain that we had been given the wrong drink size (payed for a large, given a small), and when they finally understood and made us a new one, they put it on someone else’s tray and gave it to someone else!

I was disappointed with my experience as I had such high hopes. Hopefully the competence of the staff improved with time.

Pros: Great food

Cons: Overpriced, Staff service and competence

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