We spend some days in NYC eating our way through restaurants and this one was by far the worst experience. Had a very overpriced starter of mushrooms wrapped in filo dough and some green sauce. As mains we had a burger with garlic fries (be careful with these fries. They are REALLY garlic-y. I can already smell my breath.) and a seitan steak au poivre. That steak ($22) was not nice and quite disappointing. The texture was weird and feeled like eating a big slab of liver. Sauce rather tasteless, same over-garliced fries. The burger was nice.
The waiting staff showed no interest in their customers. We waited a long time until being served, the glas of water was mostly empty, I had to ask for cutlery for my main after 3 different waiters made their way to our table (one after finally pouring water, one after bringing some wine and the third with the mains) and they all seemed to behave very ignorant and arrogant. The restaurant was not even ⅓ full. Don't want to imagine their behaviour in a full place. Very disappointing.
The room itself is very pretty and is located in a good neighbourhood. If only the staff had more customer service training and someone had tasted the food before being served to paying customers.
Cons: Waiting staff, Overpriced, Garlic fries