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  • 2
  • Awful service

Been to Amala before for breakfast and loverd it. I was very excited to visit again for dinner. That's when it went wrong... 1) drinks took half an hour to come 2) the food took over an hour, when questioning the waitress where it was she was shocked as she thought the manager (who took our order) explained that the order wasn't put through but it will be the next one out. 3) we were offered a drink (which you would assume would be complimentary because of the error - no it wasn't) 4) when paying for the bill they hadn't taken off the free side which you get when ordering two cocktails 5) even though our waitress apologised the manager who took our order and processed my payment (who overcharged us and was the one who didn't put order through ) didn't apologise or offer any form of discount or complimentary anything. This has been to date the worst service I have ever received. I understand places being understaffed and busy - I get that. But be apologetic and inform the customer of any errors and offer something ... anything as a good will gesture.


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