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• Mandatory gratuity = horrible service

We are often in the Chelsea neighborhood on Sunday afternoons and frequently my children beg to eat here. They like the burgers and I am partial to the chickn caesar. My husband is usually on the fence since the food is a bit rich and sometimes he gets a stomach ache after a meal here. We are a family of five and the gratuity is automatically added to our bill. I am not sure if that is the prime reason for why we are ignored by the server most of the time, but that is pretty much what happens. We've eaten here many times--we even came for Thanksgiving last year--and more often than not my blood is boiling by the end of the meal. After my last visit, I swore them off, especially since they took the apple cigars off the lunch dessert menu. Unfortunately, the Candles are a bit of a trek for us and frequently booked up. So we'll probably return at some point.