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  • Tried 5 times with no luck ;( Disappointing!

Our past two visits (2014, 2015) to Queenscliff music fest we have lived from Dollys Food Van, I appreciated it, the meals were fresh, lovely, presented well and full of flavour. The owners were absolutely lovely and the customer service not to be faulted. I was very happy to hear that Dollys had opened a restaurant, the first time we visited everything was pretty good (apart from hair and fluff in the wine glasses & the atmosphere and decor could use addressing, run down, old, def not the cleanest but we recommend Dollys because we enjoyed our meals) the meals and service were great but the next visits were not great and we've tried so hard to love it, time and time again. It's just been disappointing. Wine glasses dirty and hair in two of the glasses Waited 45 mins for a toasted sandwich Meal quality/standards/service/size and flavour has deteriorated Customer service poor!! Why? How hard is it to be friendly and kind and not make others feel like a burden for trying to order a meal. I must say the owners are lovely but the staff, I can't comprehend, it's dragging your biz down! I only wish you could see how your restaurant runs when you're not there. Find staff that care! Arrived at Dollys after a vegan function which Dollys had advertised they were open and serving pizza after the event, arrived to be told by staff that they had heard nothing of it and were closed, I then show the staff the information and they say they'll call the owner and check. So they served dinner dry, flavourless burgers and a bean dish (chilli con carne) that was starting to ferment or had some rough tang to it. Oh and the delay, first to order last served? $20 per meal, never asked us re drinks, then they had marked our order as paid when we hadn't paid it, which of course we fixed.


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