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• My only bad experience so far in Iceland

I came here very excited at the thought of vegan crepes (with a large sign in the window saying vegan options were available!) but was very sadly disappointed on every level. There were three members of staff working, of which two appeared to be new and not know what they were doing, whilst the third (a blond man) was rude from the outset and only got worse as time went on. After waiting a rather long time for a savoury crepe (spinach, mushrooms and olives) and coffee, it came to me overcooked, dry and hard with very minimal fillings; nearly inedible. As my coffee had not arrived, I asked if I could get that and was told that the only person working who knew how to make coffee was on a break (the blond man) and could I wait for a couple of minutes. I said that was fine, but 10 minutes later I was still waiting so I asked if I could have a refund for the coffee so I could carry on with my day. As the two staff still on duty didn't know how to do this and had to ask the man on the break, this then resulted in the blond man sending a torrent of verbal abuse my way and mocking me loudly so that everyone could hear for the remainder of my time there while I waited for my refund, which as I was a female traveller on my own was extremely menacing and intimidating. I would have complained about the quality of the food at the time but I felt that I wanted to leave as quickly as possible. To the credit of the two other staff, they did very quietly apologise to me as I left but it wasn't enough to make up for the awfulness of this experience. Updated from previous review on Thursday January 07, 2016