• 2
• Needs new management

Like most people, I like the food a lot but think that the location, service, and portions do not warrant those outrageous prices. There is another problem, which is much worse, and that is the management. Last year, my wife and I (both of us are vegan) were planning our wedding. We loved the food at Madeline, so we wanted to have our reception there for 40 people. On the website, they have a section on 'catering your special event', so we were thrilled. My wife emailed many times, and left phone messages, neither of which was ever answered. We got a little nervous about that, so after a week or two we actually went down in person to talk to the owners. We waited a while and then Chef Dave came out. He was very nice, and we had a pleasant talk about a few of the details and were told that his wife, who actually runs the business, would be giving us a call. Dave had never heard of us, nor our many messages, and the best he could come up with was that his wife had been busy with the kids. Not exactly what I want to hear from a supposed high-dining restaurant who is supposed to cater my wedding. So, we did later get a call from Dave's wife, and talked for a few minutes. She emailed us a very vague menu and quote with nothing specific on it, with a note that she would be calling us. No call came. So, we emailed back asking for the specifics. No reply. We called and left more phone messages. No reply. We emailed and called some more. No reply. Skip to the end: We had our wedding almost a year later, and did the reception at another restaurant. We still have not heard back from Madeline. Shockingly unprofessional. It seems to me that with the mishandling of the business, they throw away tons of money. And to compensate they just raise the prices to the breaking point. Whatever it would cost to hire a new business manager would come back to them ten-fold.