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• Pathetic customer service

I fail to understand why there is such a pathetic customer service in Chile, especially at eating joints. I went to A Mano Gin&Burgers today and had such a pathetic experience. First, I was charged twice for the beer that I never had. I ordered two Millers while they charged me for two Coronas. I immediately called the guy and asked him to correct it. He decline to correct this error and told me that all the beers at this joint are the same price. When I told him that this does not make sense, he told me in an aggressive tone that if I am to have beers at A Mano, I will have to pay that price else I can go to any other cheap restaurant. This is utterly preposterous and highly disrespectful. He then told me that he checked with his boss and I will have to pay the price of two Coronas – basically they demanded me to pay for something that I never had. The burgers at this joint are undoubtedly really good and that’s why I always visited this place but with this kind of rude and arrogant behavior, they have surely lost a customer. A Mano Gin&Burgers – hate it!