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- Highly Disapointed Customer
I don't know how the retail store compares to the customer service and judgement of the corporate staff, but this is no way to run a company. A long story short, no responsibility was taken for an obvious mis-sizing of shoes (2 sizes too big!!! I based it off of the sizing charts provided as well as a pair of boots I already own that fit precisely) and customer service was extremely unhelpful in trying to help with shipping costs for an already very expensive replacement shoe. I ended up contacting Moo shoes in New York (they carry the brand as well as several other vegan brands), they were extremely helpful and managed to work something out for me. Buy your shoes from them instead!!!!