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• VEGANS BEWARE

My vegan friend and I were so happy to discover what a vegan paradise Lamma Island is. Of all the cafes that had veggie/vegan options, bookworm looked the best and had the most recommedations. It was totally packed and there was a queue to wait (we went over the holiday weekend). We talked to the woman a little while waiting there and she was very nice but stressed and busy, as might be expected. She was interested in the vegan Happy Cow HK ice cream which would have been perfect there, I hope they followed up and made the call. When we saw the burger bread on someone else's plate, it looked like it had an egg glaze. No one could tell us. There were several different stories about whether the egg had bread. The burger on the menu, which used that bun, was labelled vegan. Then we found out the bread does have egg, and ordered it on a different bread. It came out on the burger bun wih bread. We got it sent back and finally it appeared on toast, by which time the fries were cold, and they were freezer fries and soft and limp. Not very appetising and I couldn't finish them. The burgers (tofu and bean, we tried both) were okay but nothing special, and after the mix up about the egg neither of us were sure we trusted the cafe knows what a vegan diet does and doesn't include. The staff were far from apologetic, rather they seemed annoyed and the initial friendliness disappeared fast. The whole experience left me pining for the Western service industry, where if this had happened would have at least omitted the service charge from the bill. I felt very unwilling to pay what the bill came to. The one redeeming feature was the soy latte, which was really good. We heard other people complain about the vegan cake, so we didn't try that. The mix up would have been more forgivable in an omni restaurant, but not one which labelled its food as vegan. Please take note: if you're going to say you serve vegan food, you need to know what's in it, know that it's vegan, and make sure at least one member of staff knows! Very disappointed and concerned other vegans may visit and not know.