I am very surprised. I apologize if you have been left in an abyss of customer service! As owner and the one who answers all emails and phone calls, this is the first time I have read this post and heard of your problem. I hope you accept my offer to email me directly and I will send you a gift certificate to retry our restaurant. If possible, please include the date you visited the last time (or as close as possible) so I can research the issue. Please include an email copy if you still have it and I will gladly follow up. Sincerely, Mike Sharadin at MikesCafeandWineBar@gmail.com