Hi Jessica! Wow, I am terribly sorry this was your experience, let alone your first! I has just hired about 5 new team members. This of course is no excuse and based off our yelp review it looks as if we have resolved most of those issues. The seating is limited, that’s my fault. I designed the space and my lack of experience shows. I opened the space in order for my community to have vegan options but I had no prior experience. The next one will provide a much better customer experiences and will be better thought out given my gained knowledge. I truly hope you will give us another chance, we would love to make it up to you. My personal cell number is (858)776-8507, Christina. Again, my deepest apologies.