Dear Lammert, I'm the owner of Vurger. I'm sorry that your experience at our place was disappointing, we did our best due to the circumstances, the place was packed! It was our first day, perfection could not be expected, we were nervous, we still don't have the speed and of course, we made mistakes, like forgetting an order or taking too long to make it. I would like to comment about a couple of things. The bread: you say that we have chosen a cheap version. That is not true at all. We decided a couple of weeks ago to go 100% GF, and this bread is not cheap and to be a GF bread it tastes really good. it was really difficult to find a bakker that would make vegan and GF bread for us. It doesn't look like in the pictures, correct, the shoot was made in june?We don't serve standard knives&forks with the burgers, correct, we do have them, we serve them with the salad and other dishes. we hand them out if customers ask for it, no problem at all. One thing I really can not accept from your comment is that people were treated in a bad way, we did our best due to the circumstances. We offered many drinks without charge as we knew that it was taking to long, the kitchen was overloaded. About your food/taste review, taste is different for all of us. I heard a lot of people telling me about how tasty the burgers and other dishes were..... I'm sorry that your experience was not as you expected. Your review hurts a little as Vurger is my baby and I cook personally all the burgers, I will pay much more attention. Hopefully, we see you next time and we can make you happy.