At first it's a little hard to find. But if you look for the staircase next to the small money changer, then you'll have found it. You have to go up the stairs, then take the escalators a few flights up.
I went at 4:30pm so it was very quiet. Surprisingly, at 5:45pm when I finished, most tables were taken. It was eerie as the place seems out of the public eye but then comes alive with customers in the evening. I was greeted by a friendly guy who spoke English very well.
The food: the menu is extensive and middle of the road regarding prices. I ordered the Tofu special for 46 rmb. Deliciously prepared with slices of red, green and yellow peppers as well as onions and a pinch of spice.! Also got veggie dumplings. (15rmb)
They were tasty though fell apart easily.
Customer service was fine as there were a lot of "girls" around at all times. They did try to charge 3rmb for tea but I mentioned that the waitress said it was complimentary. Napkins will also set you back 2 yuan so bring your own.
The decor was indeed interesting as well. See photos.
Can't go wrong for the $. I'll go back tonight. It's right near the bus station and above a small McDonalds. Entrance stairway in photo.
Cons: Extra for tea, Extra for napkins