I've been going in here off and on when in Brighton for probably over 10 years. Whilst you could never say either the menu was that exciting or the food was that special at the prices they charged for central Brighton it wasn't too bad and at least I thought that it was safe from a vegan perspective.Unfortunately over the last year they have messed up my son's order of sausage and chips by giving Quorn sausages instead of the vegan alternative but both times we noticed and they were swapped with profuse apologies.Today however was the final straw as my son and myself popped in to get two of their vegan option banana milkshakes.I was quite specific when placing the order and even restated the order to another member of staff who came over to check if we had ordered yet.When it came to paying I was billed for two regular i.e. non vegan milkshakes and when I queried this was told that they had served us dairy shakes. I have been vegan for 27 years and whilst my son is pure veggie he is allergic to cows milk and so I was very upset by this. Whilst they did refund the money I was taken aback by the waiter accusing me of being aggressive when as far as I could see I was just being justifiably upset.If you cannot employ waiting staff who can correctly take orders when you advertise yourself as being vegan friendly then you either need to review your staff or review your menu.I will certainly never go back to this place and would have given them a lower rating than two if it was possible.
Cons: Slow service, Small number of vegan options