Disgusting food, disgraceful customer service...
Posted on 04 / 09 / 2010
I went to Veggie Bite, and it was a quite simply the least appetizing restaurant experience I have ever had. That includes every non-vegetarian restaurant I have been to. To begin with, the food was incredibly greasy. I thought it would be fun to order some "comfort" food like fries, but it was swimming in so much oil that I literally could not choke it down. My "tofu sandwich" (which was deep fat fried tofu) had HAIR in it. Not a small, harmless hair, but rather a long blond hair. Quite hungry, I picked out the hair and vowed to let them know about it. After the second long blond hair in the sandwich, I ended up throwing my entire meal away even though I was still famished.
I should have known I was in trouble when I walked in the restaurant and saw a big sign that said "NO REFUNDS." Such a sign will immediately send me running from now on.
So after I threw my $12 lunch away I went and told the cashier that my food had hair in it. The cashier looked panicked and said said "How is that possible?"
AWESOME CUSTOMER SERVICE! "The customer always lies" is Veggie Bite's motto!
I was a bit peeved and I responded, "I don't know how it is possible - there was just a hair in my food." I felt like saying, "well, for reasons scientists don't quite understand, human hair is normally shed. Gravity can cause this hair to fall, especially if a hair net is not being worn, and it is possible for this errant hair to go into the food. Then the food is cooked and mistakenly served. Alternately, the hair could fall in while the food was being cooked. Either way, that describes the mysterious possibility of a hair ending up in food." But I did not say this, since I was with a date and didn't want to reveal my smarmy side just yet.
After looking even more panicked she said, "do you still have it?" I said, "no, I threw it away..." Then the triumphant cashier said, "well, we can't give you a refund for that..." I said, "look, I don't want your refund. I'm just telling you to be more careful next time." Then her face got more relaxed and started looking at me as if I were a human being and finally said, "oh. Well. Thanks then. ... ... Sorry."
I'm sorry too, Veggie Bite. Sorry for anyone who ends up going to your restaurant.
Vegan & eco conscious, High calorie good for weight gain, Free hair included
Gives vegan food a horrible name, Price/quality ratio, "NO REFUNDS" customer service