I have been a long time customer of this place. I enjoy most of the products and of course I love supporting a vegan business. I recently bought lots of Easter candy. I bought 2 bags of 'cadbury eggs'. At least that what their employee assured me it was. When I tried them it turned out to be plain dark chocolate. This wasn't the first time I got something that turned out not to be what they claimed it was. I got cake before that was supposed to have some elaborate filling, only to be just plain cake. I thought it was a mistake and since I was home already, just ate it. But I did try to return the 'cadbury eggs'. They refunded me for one bag, but refused a refund for the other, because the bag was opened. How else would I have known that I didn't get what I ordered? I tried 1 egg. It was their employee who either lied or wasn't trained well. The least they could do is own up to their mistake. Why should I have to pay for something I didn't order? And they could see that only one egg was missing. No apology or anything. This place is expensive enough. If I want plain dark chocolate, I can get it for less somewhere else. I've been spending 100s of dollars at Vegan Treats every few months, but I will never be back. Just because you are the only vegan bakery in the area, doesn't mean you can treat your customers like crap.
Cons: horrible customer service, price