Lost a long time customer
Posted on 07 / 06 / 2012
I've been shopping here as long as I can remember. If they were open in 1993, when I came to town, I was shopping there.
Two weeks ago I bought a Kombucha drink. I work in the market but by the time I got back to my work, a 2 min walk away, the bottle was leaking all over the place. So I brought it back for exchange. They were really rude about it, telling me that Kombucha "does that" and when I said there was no way to tell that the cap was on correctly and that I could get sick from it they said "you just don't know the product." Well I DO know that this isn't some commercial soda. If the cap wasn't on correctly I could seriously get sick off this fermented product. Anyway, I had to really act unfriendly which is not what I like to do, just in order to EXCHANGE the product.
When I got the new bottle back to work I shook it over the sink. Guess what, no leakage.
I will never shop there again. I was nice to them, it was a simple request, I had to mop all the floors at work because of the leakage, I have probably spent THOUSANDS of dollars there, and I get treated disrespectfully in return.
They've lost a very long time costumer over a stupid $3 drink.
PS. regarding the other review here - Panacea has closed down. One reason was because a health food store, who already owned a store a few blocks west of Panacea, opened another location a block east of Panacea. And they own the building. So people saved a few cents on a few products and now Panacea is closed. It's a real shame.