Let me say first of all I had a nice stay at this place and the food they produced for breakfast was in astonomical tasty ammounts, however, this place needs a serious shake up.
Every single special detail they claim on their website was none existent, for example
'fresh flowers in your room' no, unless you count a dead orchid
'Organic bathrobes' nowhere to be see.
'wifi' no reception
'dvd player, large collection of films' None, not even a player.
'Lush and L'occitan toiletries' we were given 2 packs of tissues and some cotten buds.
We were without toilet paper for 2 days because they didnt seem to think we needed any.
A small kitchen in the apparment was sufficient for basic needs but no recycling bins! Seems their interpretation of vegan doesnt extend past animals to the environtment.
The food although nice always had several hairs in it including cups and bowls which had short hairs in.
The supposed bistro and gourmet meals they say are available were not on offer and the recomendations we got for other eateries were frankly disgusting.They didnt seem remotely interested in their guests and seemed rushed off their feet with other business.
The shame is the people there are very nice and the place could be amazing. They really let themselves down here. It has such potential. This place costs a foutune to visit and I expected based on their claims a really first class luxury vegan retreat. Sadly that is not what we recieved. Very dissapointed and would certainly not return or recommend. They need to pay attention to this business and their customers more. Think hygiene and nice touches maybe to sweeten the experience, hair in the food leaves a bad taste.
Cons: cleanliness, false advertising, way too expensive