Unfriendly - Lost a Customer Today
Posted on 08 / 25 / 2012
I participated in The Flour Uprising's Groupon promotion. I browsed their site beforehand, and I made a special trip across town to check them out this morning. I was excited to give their baked goods a try.
Once I got there, the owner said that the Groupon was only good for lunch items from their cafe menu. I handed her the Groupon and showed her that it didn't say anything about what I could buy or order from them with the Groupon (the fine print just says dine in or carryout only and that I have to use the value in one visit). The owner said that she was responsible for making the Groupon and that was what it was intended for. The interesting thing is that she admitted that the Groupon wasn't clear in the fine print about what I could buy and that it wasn't specific to buying lunch items. As a brand new customer, the right thing to do would have been to let me use it on what they sold; that's how they lost me as a future customer, today.
When I told her, politely, that I could probably get a refund on Groupon since I could not purchase what I wanted to buy, she seemed irritated with me. Seriously?
This is the way a new business loses recurring customers: inflexibility and not being careful with their promotions. I can't comment on the food because I didn't end up getting anything. The trip was a waste of gas money, and I won't be returning.
Quaint, Local, Michigan
Unfriendly, Small, Bad Promotions