I ordered the loaded veggie and paid. They made my friend's order and had it on the table for them before letting me know that oops... they are actually out of vegan cheese. They asked if I'd just like it without cheese and I said no that would just be a very expensive fries and vegetables and since my friend was already almost done hers, I would just have my money back. When I originally paid I had put a tip on it and the person working there gave me back my amount minus the tip and I actually had to awkwardly request that I get that back as well. Will not return to this location. Might give the Kensington location a chance.