My boyfriend and his mom and I have been to this place a load of times because they both eat animal products and like that it has both vegan and non-vegan options. The food is really quite delicious and the restaurant has a great ambience. HOWEVER, on several occasions I have noticed them serving non-vegan food to vegan customers (myself included) who clearly articulate their veganism, and for a restaurant who advertises itself as vegan-friendly this is obviously a really huge problem. It has happened to me twice (out of maybe 10 visits) which, in my opinion, is an unacceptable margin of error. Lucky for me the mixups were on items where I could clearly see that the cheese was not vegan, but I have witnessed others order the vegan mac and cheese and receive dairy products, which is not as easily recognized until eaten. The waitress confirmed to them that they were given dairy cheese and apologized, but as far as I know there was no effort made to offer a discount or complimentary meal. Eating animal products when assured that the item is vegan is something that can cause a lot of emotional distress to a vegan person so I was very disappointed in the way this was handled on each occasion. The food is good, but there are plenty of vegan &vegan friendly places on Bloor West that will not serve you animals by accident or oversight.
Cons: Have served animal products to vegan customers mul