I visited Thali together with three non-vegetarian family members. We asked a staff member for advise and guidance because the type of food (Indian + vegetarian) was not very familiar for some of us. Unfortunately the lady was very unconcentrated and did not seem very interested.
Initially two of us had ordered garlic breads as starters but when we learned that a member of out group could not stand garlic (while the orders were still taken) we changed this order and ordered something else.
However, we did get the garlic bread and one of us who had ordered a samosa as a starter did not get her starter at all.
I personally liked my main course which was a quite spicy combination of various small vegan dishes. But two of us had dishes which were too spicy for them and they could hardly eat anything, they later left the place hungry. When I informed the staff member that two people had problems with the spicy food she did not show any interest and did not offer anything to ease the pain. When I paid the bill (full price of course) she pointed out that there was space for tip, which, as my Swedish relatives told me, was quite unusual for Sweden where tip is usually included and you only pay extra tip when you are really very satisfied with the service. Well, this was not the case.
I believe the food at Thali's general is ok or even good, but a bit more attention and good advise from the staff could have prevented a spoiled evening for our group.Pros: good food if you like it spicy
Cons: unhelpful staff