I made reservations for a group of 10 and no one seemed to be expecting us. We waited for an hour to be seated. Apparently, you're supposed to order your food at the front counter and wait for it. Some of my guests ordered and paid at the counter. Others were told to order and pay later. Many of us didn't order until we'd been there for more than 30 minutes because we didn't know the process.
The owner asked for feedback on our experience, so I emailed her. It's been a month and I still haven't heard back.
Ultimately the food was delicious and we had a great time but the customer service was terrible! I thought they might have offered a small discount or some type of concession for such a long wait, but we got nothing.
I'm not sure if I'll ever go back, although the raw foods were delicious.
This could be a great experience if you're not in a group, and you just order at the counter and sit down or take your food home.
Cons: poor customer service!